Refund Policy

1. Overview

Manasati offers a free plan and paid plans (monthly and annual) that unlock additional features such as more links and appearance customization. Payments are processed securely through our approved payment provider. This policy explains when paid amounts are refundable.

2. Subscriptions & Billing

Paid plan fees are billed in advance in Kuwaiti Dinar (KWD), either monthly or annually depending on the selected plan. Prices are shown clearly on the Pricing page and at checkout. This policy also applies to paid add-ons such as the verified badge.

3. Cancelling Your Subscription

You may cancel your subscription at any time from your account settings. After cancellation, paid features remain active until the end of the current billing period, and the subscription will not renew. Cancellation stops future renewals; it does not automatically refund the current period.

The same applies to changing plans: if you switch to a cheaper plan with immediate effect, the remaining time on the higher plan you already paid for is neither refunded nor credited. If you want the full benefit of the period you paid for, choose to have the change take effect at your next renewal instead.

4. Refund Eligibility

You are entitled to a full refund in the following cases: you were charged but the paid features were not activated on your account; you were charged more than once for the same period; or the service could not be provided due to a technical fault on our side that we could not fix within a reasonable time.

Because the service is digital and activated immediately upon payment, fees are otherwise non-refundable except in the cases listed above, unless applicable law requires otherwise.

5. Duplicate or Incorrect Charges

If you notice a duplicate or incorrect charge, contact us within 14 days of the charge date. Once verified, the amount will be refunded in full to the original payment method.

6. Refund Processing Time

Approved refunds are returned to the original payment method within 7 to 14 business days of approval. The exact time may vary depending on your bank or card provider. Refunds are issued through our payment service provider Tap Payments, and cannot be returned to any payment method other than the one used for the purchase.

7. How to Request a Refund

Submit your request via the Support page, including the email associated with your account, the transaction date, and the payment reference if available. We will review the request and respond as soon as possible.

8. Changes to This Policy

We may update this policy from time to time and will post the revised version on this page with its effective date.